1. Classifying an edit as Minor or Major will be determined by Softknowledgies Inc. (SI)

2. SI will provide the quality digitized files to every customer. Please do take a sample before production. SI will not be responsible for any embroidered items.

3. The fee for major editing or the fee for editing files that have not been digitized by SI will be decided by SI.

4. Size change (Up-Size) orders will be charged only the difference of stitches between the original design and the up-sized design.

5. Payments can be made credit/ debit cards accepted by authorized.net merchant account.

6. Sew-out jobs will only be considered as ‘Done’, until the design sew-out perfectly. SI will check and determine the sew-out and a scan image of the final sew-out.

7. Account will be locked if an invoice older than 7 days is not cleared/paid. You will not be able to place any new orders or quotes in such case. Making the pending payments will unlock the account instantly.